Refund Policy

Template notice. Confirm the windows below against your consumer-law obligations in each market you sell into.

This Refund Policy explains when Tripistic subscription fees can be refunded. It forms part of the Terms of Service.

Two different kinds of refund

Tripistic is not the merchant of record for your bookings. Traveller payments flow through your own connected Stripe account. Your cancellation and refund terms, chargeback handling, and consumer-law obligations to travellers are yours. The platform provides the tools — booking cancellation, payment status, refund records — but the commercial decision and the money are yours.

Free trials

• Trials are free for the stated period and require no payment to start.
• Cancel before the trial ends and you are never charged.
• If a trial converts and you did not intend to continue, contact us within 7 days of the first charge and we will refund it in full.

Monthly plans

• Monthly subscriptions can be cancelled at any time and stop renewing at the end of the current period.
• The current month is generally not refundable, because you retain access for the full period you paid for.
• First-charge exception: if you are charged for a new monthly subscription and request a refund within 14 days without having used the workspace substantively, we will refund it in full.
• Billing error exception: duplicate charges, charges after a confirmed cancellation, or charges at the wrong plan tier are refunded in full, always.

Annual plans

• Annual plans are discounted in exchange for the commitment and are billed up front.
• 30-day window: request a refund within 30 days of the initial annual charge and we will refund it in full.
• After 30 days: we do not refund the unused portion by default. Where a refund is granted at our discretion, or is required by local consumer law, it is calculated as the amount paid less the value of months already used at the standard monthly rate, less any discount you received.
• Renewal charges follow the same 30-day window from the renewal date.

Enterprise agreements

Enterprise refunds follow the executed order form. Where the order form is silent, this policy applies. Prepaid enterprise commitments are generally non-refundable but may be credited toward a restructured agreement.

Downgrades and seat reductions

• Downgrades take effect at the next renewal; the difference for the current term is not refunded.
• Seat reductions take effect at the next renewal.
• Upgrades are prorated and charged immediately.

When we will not refund

• Periods during which the workspace was actively used to run bookings and operations.
• Fees for a term where a subscription was suspended or terminated for breach of the Terms of Service or Acceptable Use Policy.
• Third-party costs you incurred — Stripe processing fees, SMS and WhatsApp charges, AI provider usage billed to your own key, domain registration.
• Dissatisfaction with AI-generated output, which is advisory by design and requires human review.

Missed availability targets

Downtime below the committed availability target is compensated with service credits, not refunds, under the Service Level Agreement.

Statutory rights

Nothing in this policy limits non-waivable consumer rights. Where you are a consumer in the EU, UK, or another market with a statutory withdrawal right, that right applies in addition to this policy. Business customers purchasing a business tool may not have a statutory cooling-off right.

How to request a refund

Email support@tripistic.com from the account owner's address with the workspace name, the charge date and amount, and the reason. We acknowledge within 1 business day and decide within 5 business days.

Approved refunds are returned to the original payment method through Stripe and typically appear within 5–10 business days, depending on your bank.

Chargebacks

Please contact us before filing a chargeback — most disputes are billing errors we can fix immediately. A chargeback filed without contacting us may result in workspace suspension until the dispute is resolved.

Contact

support@tripistic.com for refunds. sales@tripistic.com for enterprise billing terms.